ZenBoxed Terms And Conditions


By using the ZenBoxed locker service for cleaning of my garments and items (the “garments”), I the undersigned, Resident or Tenant or Visitor of this Community, finally, unconditionally, and irrevocably acknowledge and agree to the following terms and conditions:




In order to protect my garments, ZenBoxed follows the care label instructions on each garment they process. If I request garment treatment which is contradictory to that indicated on the care label instructions, ZenBoxed will make an attempt to contact me and advise me of the potential risks associated with proceeding with the treatment. If Zenboxed are unable to obtain my approval to proceed, Zenboxed shall refrain from cleaning the garment in question. If I authorize Zenboxed to proceed, I will assume responsibility for any damage to the garments. Zenboxed will accept no liability for garments that have missing or removed care labels. ZenBoxed checks garments for any major damage or potential for major damage that could result by the laundering / dry-cleaning process. If ZenBoxed has any concerns regarding a garment or its condition, ZenBoxed will put that garment on hold and make an attempt to contact me to obtain my approval to proceed with the service or to tailor the garment ahead of cleaning it. If ZenBoxed is unable to gain my approval, ZenBoxed shall refrain from servicing the garment in question and return it to me at no charge along with my other items. For minor issues, such as missing buttons, minor tears, missing collar bones, etc ZenBoxed can continue with the service for that particular garment without contacting me as they will be able to replace missing buttons, stitch minor tears, and replace collar bones after cleaning the garment.




ZenBoxed offers a safe cleaning guarantee. This means ZenBoxed will process every garment they accept safely. This does not mean ZenBoxed will remove every stain from every garment. If it is ZenBoxed’s professional opinion that stain removal will be unsafe, or will compromise ZenBoxed’s safe cleaning guarantee, stain removal efforts will cease and I shall be informed accordingly and will not be charged for that garment.The shoe shine service is not intended to fix tears, deep scratches, breaks or shoe skin mutilations, however the service will attempt to cover and restore the best shine possible. Sports shoes are only color treated when white; other colors are cleaned and protected only. Disinfection is a part of every shoe treatment with special one choice of odor. Upon the judgment of our staff, the shoe/s given may undergo a number of treatments that includes but not limited to 1- Leather or Skin treatment 2- Special foam cleaning 3- Uneven old dye leveling 4- Liquid inside and bottom cleaning 5- Disinfection. Furthermore, shoes may be sent back if deemed unsafe to treat.

We don’t have a return policy. In terms of refund, we guarantee satisfaction. If a client is not happy with services rendered, we will address it until satisfaction is met.




Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing.




The customer using the website are Minor / under the age of 18 shall not register as a User of the website and shall not transact on or use the website.




I will only be able to collect my clean garments from the locker after successful payment for that cycle. Payment for my locker service can be done by paying online or during delivery. Once my payment has been processed, an electronic receipt will be emailed to me along with a link which I can use to provide my service feedback or log in a complaint. Payment receipt and customer feedback forms can also be found online by logging into my account at In the event that any malfunction occurs from the ZenBoxed system that prevents me from paying at the kiosk such as hardware & software glitches, loss of Internet connection or payment gateway error, then the ZenBoxed system will still allow me to retrieve my garments without having to pay. In that case I agree that my invoice will remain outstanding and that I will settle the amount owed to ZenBoxed as soon as possible either online through my account or ZenBoxed can arrange for its attendants to come to my home to collect the payment (cash or credit card).




We accept payments online using Visa and MasterCard credit/debit card in AED.



ZenBoxed accepts all major credit cards and debit cards. I understand that my credit card/debit card will be charged when I click on the ‘Make Payment’ button. For debit cards or pin enabled credit cards I may use the pin pad to enter my 4 digit pin code to validate my payment. The details on the Customers ID (Card holders ID) should exactly match that of the credit card used to make the purchase”.

Authorization – By entering my credit card information online:

  1. I am stating that I am an authorized user of the credit card and that the associated information entered on my user profile or during the checkout page online (account holder name, account number, billing address, etc.) is accurate.
  2. I authorize ZenBoxed to charge the amount displayed to me to my debit/credit card as a result of using the ZenBoxed service.
  3. If I elect to set up monthly automatic payments, then I authorize ZenBoxed to charge the amount due for the invoice being paid to the credit card.
  4. I also authorize ZenBoxed to return to my credit card any funds due to me by ZenBoxed resulting from use of this Service.

Dishonored Requests for Payments – If my credit card issuer or network does not honor an online payment transaction, then ZenBoxed will have the right to collect the amount of any such transaction from me.

Confirmation of Payment

  1. By clicking “Make Payment,” I am consenting to receive a one-time confirmation of this payment electronically to the email address I have provided to ZenBoxed.
  2. If I set up automatic payments monthly, then I am consenting to receive a one-time confirmation of each monthly payment electronically to the email address I have provided to ZenBoxed.
  3. By authorizing a credit card payment online, I confirm that I have the capability to access and download or print electronic receipts, and that my email address is current and valid.




Once my garments are picked up from the lockers and are delivered to ZenBoxed facility for cleaning, a ZenBoxed attendant will count and login all my garments into the system. An automated invoice will then be generated and emailed to me for my reference informing me of the number of garments ZenBoxed received along with the payment amount required for that particular cycle. I can also log onto my account at to view my current invoice breakdown for that cycle as well as all previous cycles.




While dropping off my garments for cleaning at the lockers, I will have the option through the ZenBoxed system to declare the number of garments that I will be dropping off at the locker for service. Once the garments arrive at the facility, the ZenBoxed attendant will carry out a separate and thorough count for my cycle and will check to see that ZenBoxed’s count matches the count entered by me. If the counts do not reconcile, ZenBoxed will proceed with cleaning my garments and will call me the next day to inform me of the difference.”I understand that in case of a discrepancy, I agree to defer to ZenBoxed’s garment count, given that ZenBoxed has strict guidelines to only open a customers bag separately and only inside the facility to avoid losing or mixing up items.”




ZenBoxed follows the standards and policies set forth by the Fabricare Industry and the International Fabricare Institute. ZenBoxed exercises the utmost care in cleaning and processing garments entrusted to them and uses such processes, which, in their opinion, are best suited to the nature and conditions of each individual garment. Nevertheless, ZenBoxed cannot assume responsibility for inherent weaknesses or defects in materials which may result in tears or development of small holes in fabric that are not readily apparent prior to processing. ZenBoxed can not guarantee against damage to weak and tender fabrics. ZenBoxed’s liability with respect to any damaged garments shall not exceed five (5) times the charge for cleaning that garment regardless of brand or condition (as a credit note). In comparison, the industry standard gives a credit note of (5) times the cleaning charge. Any damaged garments must be reported and returned to ZenBoxed for inspection within 2 (two) business days within receiving the garment. Beyond this notification period no claims for damage or loss will be accepted or compensated for. Exceptions if any have to be mutually agreed upon in writing. The responsibility of proof of damages and or losses lies with the customer. Normal wear and tear is not subject to compensation. The client agrees that in case of loss or damage of any shoes given liability shall not exceed 5 times the cost of the supposed shoe shining and treatment of the pair at question.




Any lost garments must be reported within 2 (two) business days of the return of the order. ZenBoxed makes the best reasonable effort to track every item processed and will review all lost garments claims on a case by case basis. Any garments determined to have been lost by ZenBoxed will be reimbursed at five (5) times ZenBoxed charge for cleaning that garment regardless of brand or condition. By comparison, the International Fabricare Fair Claims Guide calls for a credit note of 5 (five) times the charge for cleaning that garment. Garments will be considered lost 10 (ten) days after the initial claim is filed. When leaving garments in lockers, I will ensure that my locker has been correctly closed with a 4-digit PIN. ZenBoxed is not responsible for any loss, theft, or damage resulting from a failure to properly close the locker.




Once my garments have been cleaned they will be returned to me according to my selected return option unless there is a valid reason otherwise. For a locker delivery, my garments will be returned to a locker at my specified location and a notification will be sent to me via SMS and/or email. After my clean garments are returned to the locker, I will have up until 11:59 pm the following day to retrieve my garments from the locker. If I am unable to collect my garments within that time frame, my garments will be collected by ZenBoxed attendants and their customer service team will arrange for a home delivery of my garments the following day.




Subject to any irregular circumstances or change in policy, I understand that ZenBoxed will collect all garments dropped off in the locker overnight and endeavor to deliver them back to me the next day after 3 pm at no extra charge. Bed sheets, blankets, and duvets may be returned to me within 2 (two) days.




I am responsible to check all of my garments for money, jewelry or other valuables prior to depositing them with ZenBoxed. If ZenBoxed finds any valuables in my garments, ZenBoxed will make every effort to return them to me but cannot be held liable for the loss of any such articles that are forwarded to ZenBoxed.




ZenBoxed inspects every garment before returning them to me to ensure that they meet ZenBoxed’s strict quality measures. I acknowledge that ZenBoxed may not be able to remove all stains safely from my garments but ZenBoxed will make every attempt to remove stains without damage to my garment.




ZenBoxed will use my customer information in the regular course of providing services to me. ZenBoxed respects my privacy and warrants that any information I give them will be held with the utmost care and security, and will not be used in ways to which I have not consented. It is my responsibility to provide ZenBoxed with correct and up-to-date personal information to allow ZenBoxed to better serve me by (1) contacting me about any issues which may arise during the handling of my garments, deliveries; (2) informing me of when my garments are ready for pick up; (3) scheduling home deliveries; (4) and rentals

All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.

The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore the Customers’ are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted.




ZenBoxed lockers are only to be used for ZenBoxed to carry out the Services including (but not limited to) clothing, garments, shoes, parcels, towels, bedding and linen and handbags Any other personal property other than the aforementioned, that is placed in a ZenBoxed locker will be removed by ZenBoxed and stored for 30 (thirty) days. If items are unclaimed after 30 (thirty) days, all property will be donated to charity.



I undertake to comply and abide by any decisions or directions issued by the Developer or Owners Association of this Residential / Commercial Community in relation to ZenBoxed, the agreement between the Owners Association or Developer and ZenBoxed, the services provided by ZenBoxed or the lockers.




These terms and conditions shall be governed by and interpreted in accordance with the laws of Dubai and the UAE. Any dispute in relation to these terms and conditions shall be settled by the competent Courts of Dubai.




The Developer, The Owners Association, The Management their affiliates and subsidiaries, cannot in any way be held liable for any damages, claims, losses, expenses and/or costs resulting from (i) the services provided by ZenBoxed including but not limited to any damages, theft or loss (total or partial) of the garments or the contents of the lockers, (ii) the malfunctioning of the lockers or (ii) the termination of the services of ZenBoxed.




You must ensure that you follow all instructions as detailed on our Website, Order Form or on instruction signs at the Locker or Concierge Locations. Failure to adhere to these Instructions could result in your Order being rejected by us.
Once Items are placed in the Locker it is your responsibility to remember which Locker you placed your Items in and the 4 digit pin you used to lock the Locker.




ZenBoxed may affix a permanent barcode to your Items in an inconspicuous location. These barcodes are very important in helping us track your Items so that Items are not lost and to ensure you are billed consistently and appropriately every time you use the Services.




Excluded Items
You agree not to include any of the following in or attached to any Items to be cleaned via the Cleaning Service:

(a) non-washable items;
(b) items that are labeled for hand washing only;
(c) any other Items not meant for laundering or dry-cleaning.

You agree not to leave objects or other items attached to the garments submitted. ZenBoxed will not be liable for any and all damages caused directly or indirectly or indirectly by actions or omissions inconsistent with this provision.




Before going ahead with a repair or alteration for which is not defined on our services list, we will check with you to confirm the price before you are charged.

Missing or damaged buttons will be replaced if we can find a match. If you have the button, please attach it to the Items and note this on the Order Form.




While ZenBoxed endeavors to provide the highest quality service. We do not provide any form of guarantee against damages to any items, such as; 1. Colour fading 2. Shrinking 3. Colour bleeding. We also hold no responsibility for any previously damaged items such as small holes or tears. For any items deemed damaged by ZenBoxed following investigation ZenBoxed will try to repair such items or may compensate up to 10x the cost of the cleaning process irrespective of initial cost, brand or condition. We must be notified within 48 hours of receipt of goods for all claims via our email




Parcel Delivery – In this section ‘parcel’ shall mean any container, packet, carton, bag, box, envelope or any form of the package containing goods or merchandise that is accepted by us for delivery or temporary storage. A parcel may be tendered to us on your behalf or any third party including a courier, carrier or postal operator.
You warrant that articles contained in any parcel tendered to us by you or on your behalf by any third party are acceptable for transport, delivery, temporary storage and receipt by is and that the parcel is properly marked and addressed. You warrant that any parcel tendered to us is adequately packed to ensure safe delivery and transportation with ordinary care and handling.
Parcels must be packed properly and safely, in a manner preventing their opening with interference in the packaging, as well as preventing the loss of their content, or destruction of other deliveries during transport. Parcels must fit in a Locker in order to be delivered to your Locker, otherwise, they will be available for collection at the ZenBoxed warehouse.
We accept no responsibility for departure or arrival dates or times of any parcel and the goods contained therein.
We accept no responsibility for the functional state of goods.
Physical damage to goods that may have occurred while in the hands of the courier, must be covered by insurance between you and the courier service facilitated by zenboxed.
Parcels must be collected within 24 hours after being delivered to the Locker.
Your parcels may at our option or at the request of a third party opened and contents inspected by us or by such authorities at any time. We are under no obligation to make good or compensate you in respect of any damage or delay thereby caused to a parcel or its contents.
ZenBoxed will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.




Interpretation – In these Terms you means the individual, firm, body corporate or other body who hires the Equipment or whose order for the Equipment is accepted by us.
we and us means individual, firm, body, corporate or other body who supplies the Equipment to you under these Terms. In this case ZenBoxed Limited.

Equipment – means the equipment which we hire in accordance with these Terms, which includes: one inflatable bed with a built in electrical pump, a single fitted bed sheet, a pillow, a pillow case and two ZenBoxed bags.

Terms – means the terms of hire set out in this document and includes any special terms agreed in writing between you and us.

Contract – means the contract for the hire of the Equipment by you from us.

Writing – includes email, facsimile transmission and any other comparable means of communication.

The headings in these Terms are for convenience only and shall not affect their interpretation.

Basis for Hire
We shall hire to you the Equipment in accordance with these Terms which shall govern the Contract. These Terms are binding and the Contract comes into existence once we accept your order.

No variation to these Terms shall be binding unless agreed in Writing.
Our employees or agents are not authorised to make any representations concerning the Equipment unless confirmed in Writing and any advice or recommendation given by us to you a to the storage, application or use of the Equipment which is not confirmed in Writing is followed or acted upon entirely at your own risk.

Ownership and period of use
The Equipment shall at all times remain ours. Unless otherwise agreed in Writing, you must not sell, sub-hire or otherwise dispose of or abandon the Equipment.
The equipment is valid from 16.00 on the day the order is placed for this service. The price is per night and is valid until 16.00 the following day.
The maximum period of hire is one week (7 days) and the Equipment must be returned to us before this period expires.
Late return – Additional charges maybe payable if the bed hire is returned late. We may charge you a late payment fee of AED 50 if the equipment is returned up to 2 hours late. If the equipment is returned later than 18.00 on the day it is due back, an additional nights hire maybe charged.

Delivery and location
The hire charges are based on the Equipment being delivered and collected by us from a locker, costs for this will be included as part of the hire charge.
The Equipment must remain at the location stated in the Contract unless otherwise agreed by us in Writing.

The Equipment must be returned to a locker at the designated location before 16.00 the day the equipment is due to be returned. It is your responsibility to ensure the Equipment is returned and the locker is locked.

Use maintenance and repair
The Equipment must be properly maintained and kept in good order and condition at all times by you and you must ensure that it is used in accordance with any relevant instructions, procedures or statutory regulations. If you fail to abide by this term you will be responsible for making good any damage or loss to the Equipment which may occur other than fair wear and tear.

If the Equipment fails to work satisfactorily you must notify us immediately and must not attempt to repair it unless we agree to this in Writing. Unless otherwise agreed by us in Writing the Equipment must be returned to us for inspection.

The Equipment must be returned to us in the same condition, as it was when it was delivered to you. You are responsible for any costs incurred (including consequential losses) in repairing the Equipment. Zenboxed reserves the right to charge a maximum of AED 700 in such instances where the Equipment is damaged or lost. This charge will be in addition to the bed hire charges.

Your responsibility for the Equipment
You are at all times during the duration of this Contract responsible for the safety and safe keeping of the Equipment.

You are responsible for any consequential losses suffered as a result of the Equipment not being available for us to hire.

You must indemnify us against any liability, which we incur which arises during a period when the Equipment is your responsibility save to the extent that it is caused by any proven negligence on our part.

Warranties and our liability
We warrant that the Equipment is in good working order.

Should any defect occur in the Equipment, other than one for which you are responsible, we will replace the Equipment (at no charge to you) as soon as is practical for us. We shall not replace any Equipment until any outstanding hire charges have been paid.


Zenboxed Privacy Policy


This Privacy Policy governs the manner in which ZenBoxed collects, uses, maintains and
discloses information collected from users (each, a “User”) of the
website (“Site”) and/or mobile app. This privacy policy applies to the Site and all products
and services offered by ZenBoxed.




We may collect personal identification information from Users in a variety of ways,
including, but not limited to, when Users visit our site, register on the site, subscribe to the
newsletter, respond to a survey, fill out a form, and in connection with other activities,
services, features or resources we make available on our Site. Users may be asked for, as
appropriate, names, email addresses, mailing addresses, or phone numbers. Users may,
however, visit our Site anonymously. We will collect personal identification information
from Users only if they voluntarily submit such information to us. Users can always refuse
to supply personally identification information, though it may prevent them from engaging
in certain Site related activities.




We may collect nonpersonal
identification information about Users whenever they interact
with our Site. Nonpersonal
identification information may include the browser name, the
type of computer and technical information about Users’ means of connection to our Site,
such as the operating system and the Internet service providers utilized and other similar




ZenBoxed LLC may collect and use Users personal information for the following purposes:
To improve customer service: Information you provide helps us respond to your
customer service requests and support needs more efficiently.
To personalize user experience: We may use information in the aggregate to
understand how our Users as a group use the services and resources provided on
our Site.
To improve our Site: We may use feedback you provide to improve our products
and services.
To process payments: We may use the information Users provide about
themselves when placing an order only to provide service to that order. We do not
share this information with outside parties except to the extent necessary to provide
the service.
To run a promotion, contest, survey or other Site feature: To send Users
information they agreed to receive about topics we think will be of interest to them.
To send service related emails: We may use the email address to send User
information and updates pertaining to their order. It may also be used to respond to
their inquiries, questions, and/or other requests. If at any time the User would like
to unsubscribe from receiving future emails, we include detailed unsubscribe
instructions at the bottom of each email.




We adopt appropriate data collection, storage and processing practices, and security
measures to protect against unauthorized access, alteration, disclosure, or destruction of
your personal information, username, password, transaction information and data stored
on our Site.
Sensitive and private data exchange between the Site and its Users happens over a SSL
secured communication channel and is encrypted and protected with digital signatures.




We do not sell, trade, or rent Users’ personal identification information to others. We may
share generic aggregated demographic information not linked to any personal
identification information regarding visitors and users with our business partners, trusted
affiliates, and advertisers for the purposes outlined above. We may use third party service
providers to help us operate our business and the Site or administer activities on our
behalf, such as sending out surveys. We may share your information with these third
parties for those limited purposes provided that you have given us your permission.




ZenBoxed LLC has the discretion to update this privacy policy at any time. When we do,
we will revise the updated date at the bottom of this page. We encourage Users to
frequently check this page for any changes to stay informed about how we are helping to
protect the personal information we collect. You acknowledge and agree that it is your
responsibility to review this privacy policy periodically and become aware of modifications.




By using this Site, you signify your acceptance of this policy. If you do not agree to this
policy, please do not use our Site. Your continued use of the Site following the posting of
changes to this policy will be deemed your acceptance of those changes.




If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
Mazaya Business Avenue
Jumeirah Lakes Towers
Dubai, UAE PO Box 212395
800 ZBOX (9269)